Airport Passenger Service Assistant – BZN $21.00 per Hour

Are you prepared to play a pivotal role in the travel experience? Worldwide Flight Services (WFS) is actively seeking dedicated individuals to join our team as Airport Passenger Service Assistants at Bozeman Yellowstone International Airport (BZN). If you possess a passion for delivering exceptional service, ensuring a seamless travel process, and thrive in the dynamic environment of an airport, this part-time opportunity is tailor-made for you.

Position Overview: Airport Passenger Service Assistant – Part Time

Location: Montana
Pay: $21 an hour (Part-time)
Job Type: Part-time
Benefits:

• 401(k) with matching
• Employee discount
• Health insurance
• Pet insurance

About Worldwide Flight Services (WFS):
Become a valuable part of the WFS family, contributing to the timely delivery of cargo shipments, luggage handling, business-to-customer deliveries, and punctual flights. Operating across 164 airport locations in 18 countries and on 5 continents, WFS is dedicated to excellence in the aviation industry. Are you ready to embark on your next career journey with us?

Job Summary:
In the role of an Airport Passenger Service Assistant, you will be instrumental in assisting passengers at self-service check-in kiosk areas, baggage drop areas, and counter queuing areas throughout the terminal. Responsibilities encompass providing guidance with automated kiosk check-in, explaining checked baggage requirements, communicating carry-on baggage restrictions, and aiding with baggage scanning. You may also be required to pose FAA/TSA mandated security questions to passengers, ensure prompt assistance for passengers with disabilities in line with ADA requirements, verify passengers’ identification as required by the FAA/TSA, oversee proper baggage tag placement, and confirm weights of bags. Duties may extend to offering general logistical directions within the airport terminal, maintaining ticket counters, changing stock in printers, and affixing printed bag tags on checked baggage.

Responsibilities:

• Engage in verbal communication with fellow employees.
• Utilize electronic scanning devices and automated self-service technology.
• Apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
• Stand, apply finger dexterity, input customer data into a computerized system.
• Stand, listen, comprehend, ask questions, and evaluate customer needs regarding destination, reservations, flight departures and arrivals, baggage checking, baggage claims, and other pertinent travel information.
• Inspect oversized baggage and parcels at the baggage area, involving bending, lifting, and carrying bags or parcels weighing up to 70 lbs. on a bag conveyor or to another location for pick-up and loading.

Minimum Requirements:

• Possess a High School Diploma, GED, or Equivalent
• Must be at least 18 years of age.
• Exhibit the ability to handle multiple tasks simultaneously and adapt to constant changes.
• Proficient in reading, writing, fluently speaking, and understanding the English language. Bilingualism may be required in specific assignments.

Preferred Skills:

• Demonstrate the ability to collaborate with different levels of management in communicating issues.
• Showcase excellent written and oral communication skills, consistently exhibiting welcoming and helpful behavior.
• Read and interpret simple printed instructions, short correspondence, and write legibly to complete forms/paperwork, as well as complete simple correspondence as required.
• Consistently report to work on a regular and timely basis.

Physical Requirements/Working Conditions:

• Demonstrate the ability to lift up to 70 lbs.
• Capability to stand for extended periods of time.

Perks & Benefits:

• Access up to 50% of earned wages before payday through the Branch app.
• Experience on-the-spot recognition offered through Awardco.
• Access health benefits with multiple options for full-time employees.
• Enjoy WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More!
• Participate in Wellness Programs offered to all employees.
• Engage in the 401k program offered with company match.
• Seize the opportunity for Internal Mobility and transfers available within the company.

WFS is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.

Ready to elevate the passenger experience? Apply now for the Airport Passenger Service Assistant position and join us on this exhilarating journey in aviation!